Frequently Asked Questions

Hoe.com makes cultivating your garden satisfying and straightforward. We only forge tools you will actually rely on, season after season. We deliver heavy-duty, dependable equipment right to your door and provide ergonomic designs to ensure a successful harvest.

Our heavy-duty gear ships directly from our manufacturing partners across the U.S. (no waiting for unpredictable overseas freight delays). All of our equipment is manufactured from premium, ethically sourced materials and built entirely without cutting corners.

Start by playing detective and checking these basics before making drastic changes:

  1. Watering: Feel the soil. If it’s soggy, let it dry out completely. If it’s bone dry, give it a deep, thorough soak.
  2. Light: Move it away from harsh sun if leaves are scorched, or closer to a window if it’s dropping leaves or stretching.
  3. Drainage: Ensure your pot has holes. Roots sitting in pooled water will rot and suffocate.
  4. Pests: Check under leaves for bugs or webs. If spotted, wipe them down with neem oil or insecticidal soap.
  5. Fertilizer: Skip it. Feeding a sick plant will burn the roots. Wait until it pushes out healthy new growth.
  6. Prune: Snip off fully yellow or brown leaves so the plant can redirect its energy into healing.

We make it incredibly easy to go from a simple idea to a full harvest. Just follow these three steps:

  1. Take the 2-minute quiz: Tell us about your space, light, and goals. We will build your personalized growth plan instantly.
  2. Receive your starter kit: We will send you private-label seeds, soil pods, and a precise grow guide tailored to your exact plan.
  3. Grow on autopilot: We keep you thriving year-round with seasonal refills, timely reminders, and a kind community.

Right now, we only ship our products inside the US. This helps us to ensure that there are no delays in shipping because of other factors.

In the case of extreme weather or seasonal shifts that can be tough on exposed steel and wood, our team will connect with you, detailing exactly how to clean, oil, and properly store your specific gear to prevent rust and avoid any long-term damage to your tools.

Yes! Add a personalized gift note to any order, completely free of charge. How To Add A Gift Note:

  1. Go to your Shopping Bag.
  2. Scroll through the tools and gear in your bag.
  3. Check the box next to "I'm sending this order as a gift."
  4. Enter your custom gift message (up to 150 characters).

Our team will handwrite your note on a custom notecard and pack it right in with your new equipment.

We don't leave you guessing. Your membership includes a digital Garden Planner synced perfectly to your local planting zone. We push timely reminders straight to you so you know exactly what to do and when.