Order Cancellation Return Policy

Please review our marketplace guidelines regarding order modifications, eligible returns, and refund processing before placing your order.

Cancellation Policy

You may cancel an order at any time before the supplier has dispatched it. Once the order is out for delivery, cancellation is no longer available, though you may refuse the package at the time of delivery. Because Hoe.com is a marketplace, cancellation windows and any applicable fees vary by supplier. The cancellation terms shown on the product page or your order confirmation page are final. Orders cannot be canceled after the supplier's allowed window has expired.

Exchange Policy

If you receive a damaged or incorrect item, we are here to help. We offer exchanges and replacements for these issues, subject to the individual supplier's approval and current product availability.

Refund & Return Policy

Because orders are fulfilled by independent suppliers, return eligibility is supplier-specific and clearly displayed on every product page before you make a purchase.

To initiate a return:

  1. Submit a request through your Hoe.com account or contact our support team.
  2. Hoe.com will validate your order and product eligibility.
  3. We will coordinate directly with the supplier to arrange the return.

To qualify for a refund, the returned product must be unused, undamaged, and include its original packaging, tags, invoices, and accessories. Items damaged after delivery, returned outside the permitted window, or falling under non-refundable categories will not be approved.

Refund Processing Time

Once the supplier receives and inspects your returned item, your refund will be processed. All approved refunds are issued to your original payment method within 24 hours.

Note: If a supplier is forced to cancel your order before shipping due to unforeseen circumstances, a full refund will be automatically issued to your original payment method.

Return Eligibility Conditions

  • Original tags, packaging, and invoices must remain completely intact.
  • Products must be returned in unused, resellable condition.

Non-Returnable Items

Due to the specific nature of gardening supplies and supplier limitations, the following categories are strictly non-returnable:

  • Seeds and live plants
  • Perishable products
  • Opened or used gardening kits
  • Customized or personalized products
  • Any items explicitly marked as "final sale" on the product page