Shipping Information
Everything you need to know about shipping timelines, delivery availability, returns, and order support on Hoe.com.
What is the Estimated Delivery Time?
Because we operate as a marketplace, delivery times depend on the specific supplier and the product you are ordering. An estimated delivery timeline is displayed on every product page, and your final confirmed delivery window will be provided at checkout before you complete your purchase.
How Much Does Shipping Cost?
Shipping charges vary depending on the supplier, the product type (size and weight), and your delivery location. All final shipping charges are automatically calculated and displayed to you at checkout.
Why Might My Delivery Date Differ from the Original Estimate?
Delivery timelines are estimates based on the individual supplier's processing time, logistics availability, public holidays, and regional service schedules. Because our suppliers utilize various delivery partners, some couriers may not operate on Sundays or regional holidays, which can extend the expected delivery date by an additional day.
Why is Cash on Delivery (CoD) Unavailable?
We do not offer Cash on Delivery on any order right now and only accept payments by credit card.
What do the Different Inventory Statuses Mean?
- Sold Out: The product is currently sold out due to high demand, but the supplier expects additional stock to arrive shortly.
- Temporarily Unavailable: The item is currently unavailable for purchase. It may return in stock later. We recommend using the “Notify Me” option on the product page to receive an automated update the moment the supplier makes the item available again.
How Do I Arrange a Return Pickup?
Even though items ship directly from the supplier, returning an item through our platform is simple and hassle-free:
- Log in to your Hoe.com account.
- Go to My Orders
- Select the product and click to request a return. If you need further help, you can also contact our support team directly and provide product photos for quick assistance.